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Administration Officer Full-time Job

1 week ago   Nursing   Brisbane Inner City,Brisbane - South   8 views
Job Details

Metro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population.

This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.

About the Role

  • Respond to general reception enquiries on the ward by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.
  • Proficiently complete functions associated with the wait list of patients, booking for procedures/appointments, managing cancellations, rescheduling and removals from the waiting list using the relevant information systems in a timely manner.
  • High level of interpersonal and communication skills, both written and verbal. Provide excellent customer services, and communicate clearly and confidently with patients, members of the public and departmental staff over the phone, via email and in person and assist staff and clients in the work unit as requested.
  • Utilise information systems to record and update all patient demographic information, Medicare details and referral details (eg. HBCIS, ESM, ESleep, Powerchart, Medirecords). Also, using these systems to track the movement of patient charts, health fund details and admission details, ensuring data integrity and patient confidentiality by adhering to approved policies, guidelines and workplace instructions.

Find out about the role in more detail and how to apply in the attached Role Description.

Our ICARE values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence, shape our culture within Metro South Health. Our values guide our day-to-day decision making and are fundamental to what we care about as a health service, how we behave, how we interact with each other and provide care to the many patients who come through our doors every day.

We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.

As a Metro South employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.

It is a condition of employment for this role for the employee to be, and remain, vaccinated against COVID-19Health Employment Directive No. 12/21(PDF) ( https://www.health.qld.gov.au/__data/assets/pdf_file/0022/1108453/hed-1221.pdf )andQueensland Health Human Resources Policy B70(PDF) ( https://www.health.qld.gov.au/__data/assets/pdf_file/0024/1108446/qh-pol-486.pdf ).

You can find out more about why it's so great to work at Metro South here: www.metrosouth.health.qld.gov.au/join-our-team ( http://www.metrosouth.health.qld.gov.au/join-our-team ).

Company Description
Queensland Health is a dynamic organisation committed to providing a range of services aimed at achieving good health and wellbeing for all Queenslanders. Through a network of 16 Hospital and Health Services and the Mater Hospitals, Queensland Health delivers a range of integrated services including hospital inpatient, outpatient and emergency services, community and mental health services, aged care services and public health and health promotion programs.