The Medical Careers Network is also available in your country: USA. Find the latest healthcare job opportunities now!
Looking for healthcare jobs in international locations? Visit Global Medical Careers.

Customer Service Officer Full-time Job

2 weeks ago   Nursing   Brisbane Inner City,Brisbane - North   1 view
Job Details

The role:
To provide quality customer service to all Queensland Health employees by providing frontline support via telephone, email and online communication channels.

Are you right for this role?
To be successful in the role, you will have demonstrated ability/skills and experience in the following:

  • Building and maintaining relationships with team members across eHealth Queensland and its customers.
  • Logging all incidents/requests in an Information Technology Infrastructure Library (ITIL) compliant tracking system.
  • Liaising and providing an escalation route as well as ongoing feedback to customers on the resolution of incidents and requests.
  • Monitoring own performance through the incident/request tracking systems.

About eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including:

  • Competitive salary + generous superannuation and leave loading
  • Flexible working arrangements
  • Diverse work culture
  • Career training and development

To apply for this exciting opportunity, please submit the following:

  • One page cover letter
  • Completed Questionnaire (please refer to attachment)
  • Resume

Please note you must complete all of the above to be considered.

Company Description
Queensland Health is a dynamic organisation committed to providing a range of services aimed at achieving good health and wellbeing for all Queenslanders. Through a network of 16 Hospital and Health Services and the Mater Hospitals, Queensland Health delivers a range of integrated services including hospital inpatient, outpatient and emergency services, community and mental health services, aged care services and public health and health promotion programs.