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Customer Service Officer Full-time Job

4 weeks ago   Nursing   Brisbane Inner City,Brisbane - North   1 view
Job Details

The role
Our team is located within a contact centre that support customers across Queensland with payroll system access such as myHR. Our hours of operation are 7 am to 5 pm Monday to Friday. Our team handle a high volume of calls in a complex environment, in addition the team is also responsible for processing reports and provisioning user access.

This role incorporates high levels of data entry, multi-tasking and providing excellent customer service and demonstrated ability to work as a team and take initiative. The ideal candidate should have experience within a contact centre environment and be proficient with Microsoft Office Suite. Experience with computers and data processing would be desirable.

Once your application is received it will be reviewed by a panel that includes the Team Leader and experts in the field of our Payroll and Rostering Service Desk.

About us
The Department of Health is responsible for the overall management of the public health system in Queensland. We are an organisation that strongly believes in the need to work with people who value the goals of our organisation and who will thrive in our workplace. Working at the Department of Health is about making a difference.

Our focus is to provide solutions and services that support Queensland Health's Enterprise Corporate Applications and supporting payroll transactional processes. This application suite includes the largest integrated rostering and SAP payroll solution in the public sector and the SAP S/4HANA finance, business and logistics solution and management environment (S/4HANA solution).


  • A fast-paced, challenging and supportive environment
  • Competitive salary + generous superannuation and leave loading
  • Flexible working arrangements
  • Diverse work culture
  • Career training and development

To apply for this exciting opportunity, please submit your resume and a cover letter (maximum 1 page) outlining your skills and experience relevant for this role.

Company Description
Queensland Health is a dynamic organisation committed to providing a range of services aimed at achieving good health and wellbeing for all Queenslanders. Through a network of 16 Hospital and Health Services and the Mater Hospitals, Queensland Health delivers a range of integrated services including hospital inpatient, outpatient and emergency services, community and mental health services, aged care services and public health and health promotion programs.