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Principal Account Manager Full-time Job

2 months ago   Nursing   Brisbane Inner City,Brisbane - North   8 views
Job Details
The role:
In this role you will support the Manager of Solutions Consulting as you manage the functional relationship between the multidisciplinary Clinical Program (and associated eHealth Queensland) service teams and customers from around the state. By engaging with the customers, you will coordinate and prepare proposals for the delivery of specialised IM/ICT work packages; ensuring that products and services delivered by the Clinical Program (and associated eHealth service providers) are responsive to customer needs and meet business objectives.
You will need to engage with clients regularly, ensuring that the products / services being delivered address the needs of the business, whilst ensuring that expenditure and timeframes remain within agreed work packages. Through developing and maintaining strong relationships with customers, you will identify risks and issues related to the delivery of work packages and escalate as appropriate.
Are you right for this role?
Essential to this role is clear, concise, and effective communication - with a flair for customer engagement. You'll bring an ability to understand complex systems and the ICT solution development environment, and a skill in simplifying technical information to communicate easily with stakeholders, including giving advice and guidance to customers around the ICT project lifecycle. Additionally, you will be able to listen to the needs of customers and interpret these requirements to provide detailed specifications to the Clinical Program (and associated eHealth service teams) to drive work packages and facilitate provision / development of ICT solutions.
A keen eye for detail and an ability for understanding and anticipating customer needs will see you drive and expand on existing customer sales leads, whilst identifying and developing on new leads and prospects with a view to developing a pipeline of potential opportunities. Additionally, you will actively connect and enhance customer relationships, before, during and after the conclusion of sales engagements to drive future engagement, whilst also reporting on performance and customer satisfaction to inform areas of improvement.
You will be able to identify and build effective networks with a range of stakeholders internal and external to eHealth Queensland and will be confident to build and nurture trusting relationships at all levels within and across services and organisational boundaries.
About Clinical Program in Delivery Services Branch - eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
The Clinical Program offers various services through a fee for service business model to help customers to project manage, analyse, design, develop, test, integrate and implement ICT solutions into the Department of Health or Hospital and Health Service (HHS) environments.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
  • Competitive salary + generous superannuation and leave loading
  • Flexible working arrangements
  • Diverse work culture
  • Career training and development
To apply for this exciting opportunity, submit your resume and a one-page cover letter online today.
Company Description
Queensland Health is a dynamic organisation committed to providing a range of services aimed at achieving good health and wellbeing for all Queenslanders. Through a network of 16 Hospital and Health Services and the Mater Hospitals, Queensland Health delivers a range of integrated services including hospital inpatient, outpatient and emergency services, community and mental health services, aged care services and public health and health promotion programs.